Frequently Asked Questions

Where is Pollstar Live! 2018?


InterContinental Los Angeles Downtown, 900 Wilshire Blvd., Los Angeles, CA 90017.

What are the dates?

Pollstar Live! is Tuesday, February 6 – Thursday, February 8, 2018. Production Live! is Tuesday, February 6, 2018 and the  Pollstar Awards is Thursday, February 8, 2018

What is the cost of the conference?

Registration Rates For Pollstar Live! 2018 (includes the 29th Annual Pollstar Awards)

  • EARLY BIRD (valid through September 30, 2017) $699
  • ADVANCE (valid from October 1 through November 30) $799
  • LATE (valid from December 1 to on-site if available) $899

Production Live! Rates (Pollstar Live! and the 29th Annual Pollstar Awards not included)

  • ADVANCE PRODUCTION LIVE (valid through November 30, 2017) $149
  • LATE PRODUCTION LIVE (valid December 1 to on-site if available) $199

Special Rates For Both Production Live! and Pollstar Live! 2018 (includes the 29th Annual Pollstar Awards)

  • EARLY BIRD COMBO (valid through September 30, 2017) $799
  • ADVANCE COMBO (valid from October 1 through November 30) $849
  • LATE COMBO (valid from December 1 to on-site if available) $949

29th Annual Pollstar Awards (One ticket included with each Pollstar Live! registration or Pollstar Live! / Production Live! combo registration)

What is included with registration?


Pollstar Live! Registration (includes one Pollstar Live! 2018 registration, Opening Reception, Wednesday lunch, Thursday lunch and one Pollstar Awards ticket)

Production Live! Registration (includes one Production Live! 2018 registration, Tuesday Lunch and one Opening Reception ticket)

Pollstar Live! + Production Live! Combo (includes one Pollstar Live! 2018 and Production Live! 2018 registration, Tuesday lunch, Opening Reception, Wednesday lunch, Thursday lunch and one Pollstar Awards ticket)

Pollstar Awards Ticket (includes entry to the Pollstar Awards festivities)


What is the cancellation policy?


A full refund less a $50.00 handling fee is available if cancelled in writing no later than December 1, 2017. A 50% refund is available for written cancellations received no later than January 1, 2018.

No refunds after January 1, 2018.

Except as noted above, Pollstar Live! 2018 and Production Live! 2018 payments are non-refundable for any reason including, but not limited to, non-use of Pollstar Live! 2018 or Production Live! 2018 credentials due to illness, acts of God, travel-related problems, natural disasters or loss of employment. Unpaid registrations or unused registrations have no value and cannot be credited.

Pollstar Live! 2018 and Production Live! 2018 management reserves the right to refuse service or participation at its sole discretion.

Can my registration be shared?

Registrations cannot be ‘shared’. You may however transfer a registration to someone else.

What is the transfer policy?

Registration may be transferred to another person for Pollstar Live! 2018 and Production Live! 2018. Notification of a transfer must be received by Pollstar in writing from the registrant of record or their agent designating the new recipient of the purchased registration.

Why should I attend Pollstar Live?

During the three-day Pollstar Live! Conference, you will explore the ins and outs of the live event industry, offering a unique conference experience comprised of your peers: agents, managers, promoters, road warriors, venue executives and professionals from all across the industry. This is an elite conference that you don’t want to miss!

Why should I attend Production Live?

The one-day Production Live! Conference is dedicated to the unsung heroes who hang the lights, fly the speakers, set up the pyro and park the trucks. Listen as roadies, tour managers and promoters talk about the sweaty, complicated, unglorified stuff that turns into an amazing spectacle when the house lights are dimmed to half and the band takes the stage. Whether you’re on the front lines or behind the scenes, you’ll walk away from Production Live! with a greater understanding of what’s REALLY involved with putting on shows the audience has come to expect.

Can I just attend Production Live?

Yes. You may purchase a Production Live! only registration.

Are day passes available for Pollstar Live?

Day passes are not available for Pollstar Live!

What is the recommended attire for this conference?

Daytime events are casual. For Opening Reception and Pollstar Awards, feel free to jazz it up a bit!

What is the weather like in Los Angeles in February?

In February the average temperature in Los Angeles is about 50-60 degrees.

Will I have the opportunity to meet one-on-one with a Pollstar expert?

Yes! Attendees are encouraged to schedule time with a Pollstar representative prior to arriving in Los Angeles. Additionally, a PollstarPro Classroom will be available during the mornings on Wednesday and Thursday.

Who from my organization should attend the conference?

The content at Pollstar Live! is geared towards professionals who impact the live event industry. We’d love for you to bring your agents, managers, promoters, talent buyers, road warriors, venue executives and virtually anyone with an interest in the live event industry. If you have any further questions please contact us.

Are guests allowed to attend?

Guest passes are available to purchase for the Opening Reception, Tuesday Lunch, Wednesday Brunch and Thursday Lunch. Guests must be accompanied by a paid registrant to attend any social function and are not permitted at Pollstar Live! / Production Live! sessions.

How do I book hotel reservations?

The Pollstar Live! room block at the Intercontinental Los Angeles Downtown is only available for Pollstar Live! and Production Live! registrants, panelists, sponsors, exhibitors and Pollstar Awards attendees. You will receive a hotel reservation link in your confirmation email, once your registration is completed.

Are Suites available for personal or business use?

A limited number of hotel suites are available. Please contact [email protected] to check availability.

When is the cut off time to reserve a room?

If space is available, reservations will be accepted until 5:00 PM, Tuesday, January 16, 2018.

How do I make a change or cancel my hotel reservation?

All hotel reservations must be modified or canceled by individuals online or by calling the InterContinental Los Angeles Downtown Reservations’ toll free number 1 (888) IC HOTELS.

Does Pollstar Live! have another room block contracted in the area?

As of June 1, 2017, the Intercontinental Los Angeles Downtown is the only hotel with a Pollstar room block.

How do I get from the airport to Intercontinental Los Angeles Downtown?

A cab ride from the Intercontinental Los Angeles Downtown to Los Angeles International Airport (LAX) is approximately $50. SuperShuttle and Uber rides are alternate options.

When will I receive my conference credentials and/or Pollstar Awards tickets?

Credentials, pre-purchased guest passes and Pollstar Awards tickets will be available when registration opens at the Intercontinental Los Angeles Downtown.

What if I have dietary restrictions?

There is an opportunity to indicate any special dietary concerns during the registration process.
We will do our best to accommodate your dietary requirements but cannot guarantee that we will be able to meet all requests.

Is there a Pollstar Live! Mobile App?

Yes, the Pollstar Live! Mobile App will be available early January 2018 with access to the complete final program and much more!

What do I need to do if I am interested in participating as a panelist or if I want to suggest a panel or someone to participate as a panelist?

To suggest panels or panelists, please fill out the form by clicking here  or email  [email protected] to express interest in speaking opportunities. Deadline to submit is September 2, 2017.

What are the Pollstar Awards?

During this event, Pollstar honors top artists, management, talent buyers, venues, support services and more for their professionalism, achievements and abilities. Winners are determined by votes from the international readership of Pollstar. It’s the perfect opportunity to congratulate, toast and celebrate with the industry’s best.

Where are the Pollstar Awards?

The 29th Annual Pollstar Awards will be held nearby. Where, is another matter entirely. Please check the website often for updates.

When are the Pollstar Awards?

The Pollstar Awards will be held the night of Thursday, February 8, 2018 (One ticket included with each Pollstar Live! registration or Pollstar Live! / Production Live! combo registration)